Quality Management Systems

Course code

TALP-05-VC

Course Fees (For Indian Participants)

$1,232

About

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course is focused on QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 4 consecutive days. 
  • There will be 1 live interactive virtual classroom session per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment
  • Virtual Session Asia (in-co)
    • 18 – 21 January, 2021
  • Virtual Session Asia (IATA)
    • 13 – 16 April, 2021
  • Virtual Session Americas (IATA)
    • 27 – 30 April, 2021
  • Virtual Session EMEA (IATA)
    • 21 – 24 June, 2021
  • Virtual Session Asia (IATA)
    • 20 – 23 July, 2021
  • Virtual Session Americas (IATA)
    • 24 – 27 August, 2021
  • Virtual Session Asia (IATA)
    • 5 – 8 October, 2021
  • Virtual Session Americas (IATA)
    • 26 – 29 October, 2021
  • Virtual Session EMEA (IATA)
    • 1 – 4 November, 2021

Upon completion of this course you will be able to:

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Develop your process mapping and procedure writing skills
  • Integrate Safety Management System (SMS) and Quality Management System (QMS)
  • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
  • Manage audit nonconformities
  • Quality Culture and how it affects your organization
  • Process management
    • Establishing processes
    • Planning and writing procedures
  • Document control
    • Which elements to control and how
    • Planning a document infrastructure
  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing and initiating a corrective action plan
    • Levels of non-conformity
  • QMS and Safety Management System (SMS) parallels

This course is designed for airline staff, including:

  • Management new to the field of quality
  • Quality internal auditors
  • Operations managers 

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.